Frequently asked questions
How far in advanced should I place my order?
We recommend placing your order as soon as possible. There are times during the year that stock runs low or out becuase of other bookings. Its always easier to reduce your order than to add on. You can reduce the quantities on your order up to 7 days before your event at which time final payment is due.
What payments are needed?
To secure your event a 50% Deposit is needed along with a signed contract. Final Balances are due 7 days prior to the event. Payments can be made in Cash or online payment system using a Debit or Credit Card, as well as Venmo.
What is your delivery procedure?
Delivery times will be secured 6-8 weeks before your event date. At which time we will provide you with a window that your delivery will be made. The standard fee for this service is based on the city we are delivering. If you require delivery within a specific time frame, an additional “timed delivery” fee will apply. Our delivery service consists of delivering your retals to a nearby ground level site, outside the rear of our truck. Any deliveries involving stairs, elevators, or pathways with large obstacles that could prevent easy access to the drop-off locations, or excessive distances from our truck will be billed at the rate of $75.00 an hour per man, at the discretion of the delivery driver. Deliveries with excessive distances or deliveries with set-up can be arranged, but need to be scheduled in advance – not at the time of delivery. See our Rental Policy for specific delivery policies.
Can I pick up my order?
We provide Delivery along with White Glove Set Up with our professional Service. At this time Pick Ups are not available.
Will you set up my items?
White Glove Set Up and Tear Down are included in the Delivey Fee
What if I experience a problem with an items I have ordered?
All items will be checked over before we leave your site after set up. This is part of the White Glove Set Up. If you have any issues with an order while your event is happening please contact our office 916-837-3684 and our 24 hr Emergency Assistance will assist you.
What is Inventory Protection?
Inventory Protection is based on the items rented per order and covers light cleaning or scratches that may occur during your event.
What if I would like to Rent something I do not see on your site?
We love when people ask us this question. If there is something you are interested in please let us know. If it's possible we will add it to our Inventory for you.
What happens if my event needs to be cancelled or postponed due to Covid
If your event is postponed due to COVID (only): We will be happy to move your rentals to your new event date or location, pending they are still available for this new date. If the location changes there may be an additional charge if the Delivery is further than the original Event Location. If the rental items are not available for your new date we will accommodate you with a rental or rentals to fit your event design, and or guest needs.
How long do I get to keep my rentals for?
Our Rentals are base on a 1 Day Rental Base Price.
What areas do you service?
What is your Event Rental process?
What additional fees are charged to the Rental Price?
In addition to your Rental Price, we will also charge the required State Taxes.
~Inventory Protection | This additional charge runs approximately 5% in addition to your Rental costs. This charge varies pending the items that are rented. Inventory Protection covers light cleaning to the rental items.
~Onsite Visit Fee | This fee is $150 and is pending a site visit before your event. The Site visits help us determine your event rental needs for larger events and weddings. Once you book you Rentals a credit in the amount of $150 will be applied to your account.
~ Challenging Load in / Load out Fee | $80 this fee will be applied to your Rental Agreement if the delivery is considered challenging. Typically, if its more than 100 ft from the rental set up point, if we do not have access to an elevator or ramp when items are not on ground level, deliveries with excessive stairs or small walkways may also be considered and categorized as challenging. This fee maybe charged after the Delivery and is required by the Client.
What happens if I need to reduce my order?
If you need to reduce your order especially in regards to Dining Chairs. We have a minimun $50 Restocking Fee or 5% of the total Invoice that will be appiled to your final payment.
What hours do you operate?
Our Office hours are Monday -Thursday 10-3 pm