FAQ's

Frequently asked questions

How far in advanced should I place my order?


We recommend placing your order as soon as possible. There are times during the year that stock runs low or out becuase of other bookings. Its always easier to reduce your order than to add on. You can reduce the quantities on your order up to 7 days before your event at which time final payment is due. For outdoor events only: In the event of inclement weather, the Customer shall have the right to reschedule their rental if the contact the Supplier prior to 48 hours before the delivery time. Once within the 48 hours of the event, no changes can be made.




What payments are needed?


To secure your event a 50% Deposit is needed along with a signed contract. Final Balances are due 7 days prior to the event. Payments can be made in Cash or online using Credit Cards.




What is your delivery procedure?


Delivery times will be secured 6-8 weeks before your event date. At which time we will provide you with a window that your delivery will be made. The standard fee for this service is based on the city we are delivering. If you require delivery within a specific time frame, an additional “timed delivery” fee will apply. Our delivery service consists of delivering your retals to a nearby ground level site, outside the rear of our truck. Any deliveries involving stairs, elevators, or pathways with large obstacles that could prevent easy access to the drop-off locations, or excessive distances from our truck will be billed at the rate of $75.00 an hour per man, at the discretion of the delivery driver. Deliveries with excessive distances or deliveries with set-up can be arranged, but need to be scheduled in advance – not at the time of delivery. See our Rental Policy for specific delivery policies.




Can I pick up my order?


We provide Delivery along with White Glove Set Up with our professional Service




Will you set up my items?


White Glove Set Up and Tear Down are included in the Delivey Fee




What if I experience a problem with an items I have ordered?


All items will be checked over before we leave your site after set up. This is part of the White Glove Set Up. If you have any issues with an order while your event is happening please contact our office 916-837-3684 and our 24 hr Emergency Assistance will assist you.




What is Inventory Protection?


Inventory Protection is based on the items rented per order and covers light cleaning or scratches that may occur during your event. If additional damange occurs (Tear, Rip, Cut, Burns, Stains, Broken or Destroyed Items) the Credit Card on file will be charged in addition to the Rental to cover the replare or to replace the damaged item.




What if I would like to Rent something I do not see on your site?


We love when people ask us this question. If there is something you are interested in please let us know. If it's possible we will add it to our Inventory for you.





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